How do I return an item?

Many of our products may be returned within 30 days of your original purchase. All returns are subject to a 10% restocking fee. Original shipping charges are non-refundable and the customer pays the shipping on returned items. Returned products must be in original condition and include a copy of the original invoice, all original packaging, manuals, and warranty cards. Refunds are processed within 5 business days of receiving and inspecting the products. Refunds are processed using the original payment method (refund to credit card or PayPal.) Orders originally shipped with free shipping will have the cost of shipping deducted from their refund.

  • Returns after 30 days will not be accepted. No exceptions.
  • Some returns may be refused if the product is not returned in the appropriate condition.
  • No returns on any clearance items, or special orders.

Return Policy - Maple Rock Pedalboards Branded Products

Maple Rock Pedalboards branded products may be returned within 30 business days of receiving the product. Original shipping charges are non-refundable and the customer pays the shipping on returned items. Be sure to pack the items well and choose a shipping option that provides tracking information and shipping insurance to ensure we receive the product. Returned products must be in original condition and include a copy of the original invoice, all original packaging, manuals, and warranty cards. Shipping charges are non-refundable. Refunds are processed within 5 business days of receiving and inspecting the products. Refunds are processed using the original payment method (refund to credit card or PayPal.) Orders originally shipped with free shipping will have the cost of shipping deducted from their refund.

  • Returns after 30 business days will not be accepted. No exceptions.
  • Returns may be refused or a restocking fee of up to 20% may be applied if the product is not returned in the appropriate condition.
  • No returns on any clearance items or custom orders.
  • No returns from Dealer Accounts